- A. he
- B. his
- C. him
- D. himself
- A. connectivity
- B. connects
- C. connect
- D. connecting
- A. eaten
- B. open
- C. tasty
- D. free
- A. paints
- B. tiles
- C. furniture
- D. curtains
- A. update
- B. updating
- C. updates
- D. updated
- A. so
- B. how
- C. like
- D. before
- A. enthusiastically
- B. enthusiasm
- C. enthusiastic
- D. enthused
- A. inspects
- B. inspector
- C. inspected
- D. inspections
- A. until
- B. into
- C. yet
- D. while
- A. separate
- B. limited
- C. willing
- D. assorted
- A. deliveries
- B. delivered
- C. deliver
- D. deliverable
- A. drive
- B. prohibit
- C. bother
- D. travel
- A. looking
- B. seeing
- C. driving
- D. leaning
- A. perfect
- B. perfects
- C. perfectly
- D. perfection
- A. helpfulness
- B. help
- C. helpfully
- D. helpful
- A. onto
- B. above
- C. during
- D. between
- A. far
- B. very
- C. almost
- D. soon
- A. organized
- B. organizer
- C. organizes
- D. organizational
- A. temporarily
- B. competitively
- C. recently
- D. collectively
- A. from
- B. under
- C. on
- D. against
- A. accident
- B. accidental
- C. accidents
- D. accidentally
- A. next
- B. with
- C. which
- D. now
- A. needing
- B. needs
- C. has needed
- D. were needing
- A. already
- B. exactly
- C. hardly
- D. closely
- A. experts
- B. accounts
- C. recommendations
- D. standards
- A. any
- B. everybody
- C. those
- D. some
- A. passed
- B. decided
- C. required
- D. performed
- A. is approving
- B. approves
- C. has been approved
- D. will be approved
- A. In spite of
- B. Just as
- C. In light of
- D. According to
- A. arbitrary
- B. supplemental
- C. superfluous
- D. potential
Questions 131-134 refer to the following announcement.
Come to the Maxley Heights Center for Horticulture and learn how to create a beautiful, eco-friendly garden for your home or business. -------. We will teach you how to plant a rain
131.
garden, which is simply a shallow sunken garden ------- a special soil mix to filter pollutants from
132.
rainwater flowing from nearby roads and rooftops. These gardens can be landscaped with native
plants and flowers. ------- , rain gardens are always beneficial to the local environment. Among
133.
other things, ------- improve drainage and protect rivers and streams.
134.
To register, visit www.maxley-horticulture.org.
- A. Children of all ages will enjoy the new exhibits.
- B. Learn about rainfall patterns across the region.
- C. Build a set of simple patio furniture with easy-to-acquire materials.
- D. Next Saturday at 4 P.M., we are hosting a free workshop for the public.
- A. to use
- B. used to
- C. by using
- D. that uses
- A. Best of all
- B. For example
- C. In any event
- D. As a matter of fact
- A. we
- B. they
- C. both
- D. yours
Questions 135-138 refer to the following letter.
31 July
Akwasi Dombo
Fourth Avenue
GA 105
Accra, Ghana
Dear Mr. Dombo,
Thank you for your ------- support in helping me to plan the opening gala for Tokyo’s fashion
135.
week. The event was a huge success, and I was honored to work with you. I know that our
attendees follow your work closely, and they loved the designs you contributed for this event.
Your designs received a lot of ------- on social media. Shows like this will keep Tokyo on the map
136.
as a premier fashion centre. ------- . I realize that the multiple delays made the planning no easy
137.
task. The auction ------- our Young Designers Award program is coming up soon and I look
138.
forward to working with you on that as well.
Sincerely,
Asahi Ishioka
Director, Japanese Guild of Fashion Designers
- A. amazed
- B. amazement
- C. amazing
- D. amazingly
- A. attention
- B. proposals
- C. innovation
- D. criticism
- A. Several other events have gone surprisingly well.
- B. Thank you also for your flexibility in planning the event.
- C. Please stop by our office the next time you are in the city.
- D. Tokyo is a top tourism destination for many reasons.
- A. will benefit
- B. to benefit
- C. has benefited
- D. benefits
Questions 139-142 refer to the following e-mail.
From: Patron Services
To: Edgar Hughes
Subject: Card expiration date approaching
Date: December 3
Dear Mr. Hughes,
Please be advised that your Mena Chin Library card will expire one month from today.
------- must be renewed if you intend to keep your membership for the coming year.
139.
------- . This can be done at the information desk at any branch location.
140.
------- you decide to close your account, no action is necessary. Failure to complete your renewal
141.
by the ------- date will result in the expiration of your library privileges.
142.
If you have any questions about this notice, or about general library services, you may reply
directly to this e-mail.
Sincerely,
Patron Services
- A. It
- B. You
- C. Our
- D. Each
- A. To sign up for a card, visit your local library branch.
- B. For questions about library membership, please visit our Web site.
- C. Renewal must be completed at least one week before your card expires.
- D. You may opt out of this program at any time.
- A. Also
- B. Should
- C. Because
- D. Although
- A. specifically
- B. specifics
- C. specified
- D. specificity
Questions 143-146 refer to the following letter.
April 7
Naomi Burwell
43 Waymire Road
South Portland, ME 04109
Dear Ms. Burwell,
I am Omar Ridha, the manager of Droplight Studio. ------- . We offer a full range of photography
143.
services for real estate professionals like you. We take pride in composing interior and exterior
shots that make a property look its best. Droplight Studio spares no effort in ------- superior
144.
digital images. ------- , our professional-grade equipment, lighting, and staging techniques allow
145.
us to highlight the best features of a property. And once the photo shoot is over, every image
------- expert editing. All these services come standard in every package.
146.
Please visit our Web site to view our work as well as our pricing and scheduling information. We
are happy to work with you to customize orders.
Sincerely,
Omar Ridha, Droplight Studio
- A. I would like to introduce you to our business.
- B. Great photographs can make your property stand out.
- C. We are looking forward to your visit.
- D. It was the first studio of its kind to open in this area.
- A. researching
- B. creating
- C. purchasing
- D. displaying
- A. If not
- B. By comparison
- C. Otherwise
- D. Indeed
- A. receives
- B. is receiving
- C. had received
- D. had to receive
Questions 147-148 refer to the following information.
STOP! PLEASE READ FIRST.
Thank you for purchasing this item.
As you do the unpacking, please verify that all components are included and place
them in a safe area to avoid loss or damage. Assemble the item on a soft surface or on
the flattened empty box.
Follow the pictures and begin the assembly by placing the main part on its side.
Never overtighten any screws or bolts, or you may damage the wood or cushioning.
Please visit our Web site to obtain maintenance tips and register your product for
warranty coverage: www.indoordelight.com.
- A. On a door
- B. On a receipt
- C. In a box
- D. On a Web site
- A. A desktop computer
- B. A piece of furniture
- C. A household appliance
- D. A power tool
Questions 149-150 refer to the following meeting schedule.
We are asking all Winnipeg staff to keep a copy of
this schedule at their desks as a quick reference
tool for scheduling interoffice meetings. Whenever
possible, please schedule these meetings during
one of the underlined hours, that is, after 7:00 A.M.
but before 11:00 A.M.
Winnipeg Toulouse
7:00 A.M. — 2:00 P.M.
8:00 A.M. — 3:00 P.M.
9:00 A.M. — 4:00 P.M.
10:00 A.M. — 5:00 P.M.
11:00 A.M. — 6:00 P.M.
12:00 noon — 7:00 P.M.
- A. A conference has been scheduled.
- B. A firm has offices in two time zones.
- C. Administrative assistants make travel plans.
- D. Some meeting times have been changed.
- A. It is when the Winnipeg office closes for lunch.
- B. It is when staff in Toulouse begin their workday.
- C. It is not a preferred time to schedule a meeting.
- D. It has just been added to the schedule.
Questions 151-152 refer to the following brochure.
The Bryant Foyer is one of the premier event spaces in our area. Set on a hill, it has
expansive windows that provide sweeping views of the adjacent botanical gardens
and the river. Built in 1897, it was the home of the Francona Charitable Trust until
its renovation just over a year ago. Today, the space can accommodate up to
200 guests and is ideal for wedding receptions, office parties, and panel presentations.
With its marble floors, cathedral ceiling, and stunning artwork, the Bryant Foyer is
the ideal location for your next gathering.
The on-site restaurant, Andito’s, caters our events and also operates as its own
business. This farm-to-table restaurant, headed by chef Michaela Rymond, meets all
dietary needs and has revolutionized the local food scene. Area residents know to
plan far in advance to get a seat.
To reserve the event space or to make a dinner reservation, give us a call at
216-555-0157.
- A. It is located on the shores of a lake.
- B. It has recently been renovated.
- C. It will build a botanical garden for guests.
- D. It is reserved solely for corporate events.
- A. It was started by an international chef.
- B. It offers limited menu options.
- C. It is now funded by a charitable organization.
- D. It is very popular with local residents.
Questions 153-154 refer to the following text-message chain.
Joan Chi (12:39 P.M.)
Hello Mina. Are you almost finished
with the field measurements? I'm
getting hungry.
Mina Evers (12:40 P.M.)
Sorry, Joan. I'm afraid you and Ms. Lim
will have to go to lunch without me
today. There's a problem with the site
coordinates. This is going to take
some time.
Joan Chi (12:51 P.M.)
Oh no. Should we bring something
back for you?
Mina Evers (12:59 P.M.)
Get me a chicken sandwich.
Joan Chi (1:00 P.M.)
Sure thing, Mina. See you in a while.
- A. She will bring lunch for Ms. Evers.
- B. She can provide a tool that Ms. Evers needs.
- C. Some site coordinates are correct.
- D. Some measurements must be double-checked.
- A. Ms. Chi will get new site coordinates.
- B. Ms. Chi and Ms. Lim will be out for a while.
- C. Ms. Evers will share a recipe.
- D. Ms. Lim will begin taking measurements.
Questions 155-157 refer to the following notice.
This season’s excellent weather has yielded a substantial harvest of fruits and
vegetables, in many cases more than growers may find buyers for. Those of you
wishing to donate surplus produce to community organizations can do so by visiting
Vosey Farm and Garden’s Web site (www.vfgrdn.org), where you will find our list of
drop-off locations.
If you need us to come to you instead, please contact us. We will reach out to one of
the many independent truck drivers who have kindly volunteered to transport and
quickly distribute your food donations to vetted groups that need it. Check our
Web site for more information about this service as well as for insights into topics
related to farming and gardening in the Northern Great Plains region.
- A. Farmers
- B. Professional chefs
- C. Truck drivers
- D. Supermarket managers
- A. It caused transportation delays.
- B. It included heavier rain than usual.
- C. It was frequently a topic in the local news.
- D. It was beneficial for crops.
- A. Staffing for local businesses
- B. Food collection and distribution
- C. Farm machinery repair
- D. Gardening workshops
Questions 158-160 refer to the following notice.
We are delighted that you are joining us for today’s event. — [1] —. We ask that
you adhere to the following guidelines to ensure that all attendees have an
enjoyable experience.
Upon entering the venue, please put any and all electronic devices in silent mode.
Ringtones and lit screens are very distracting to both the performers and your
fellow audience members. — [2] —. Moreover, audience members are not allowed to
make an audio or visual recording of the performance.
Bags and other items in the aisles pose a safety concern. — [3] —. If your bag is
too big to fit properly under a seat, consider storing it in a locker for just $2.
— [4] —. One of our attendants will gladly assist you with that.
Thank you for your cooperation.
- A. In an airplane
- B. In a concert hall
- C. At a restaurant
- D. At a post office
- A. They can be put in a locked box for a fee.
- B. They must be left outside the building.
- C. They will be inspected by an attendant.
- D. They must be stored under a seat.
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Questions 161-164 refer to the following e-mail.
*E-mail*
To: Camille Ayala
From: Masae Adachi
Date: February 12
Subject: Event order
Attachment: Sweeter Specialties Request Form
Dear Ms. Ayala,
Thank you for selecting our business to provide baked goods for the Esplin Electronics
conference event in March. We are honored that you chose us for a fourth year in a
row! On March 29, we will provide a large vanilla cake for each of the ten venues you
indicated, and we will deliver a custom-baked multilayer cake on the following day. You
will be billed on March 28. Please review the attached order form and return it to me
within seven days.
Regarding the cake you ordered for March 30, our head pastry chef will produce it
according to your specifications. In fact, he created a sample of the complete recipe
earlier today—almond crème cake with fresh raspberry filling. We have judged it to be a
delectable treat, and we are sure that you will be pleased.
If you have any concerns, just send me an e-mail. As always, we value your business.
Masae Adachi, Owner
Sweeter Specialties
- A. To request confirmation of an order
- B. To adjust some delivery dates
- C. To announce the expansion of a business
- D. To promote new dessert products
- A. She is receiving a professional award.
- B. She has worked as a pastry chef.
- C. She has been a Sweeter Specialties client in the past.
- D. She received a positive recommendation about a chef.
- A. It has been a best-selling product with clients.
- B. It is the most expensive cake at Sweeter Specialties.
- C. It is baked for Esplin Electronics annually.
- D. It is a new flavor combination for Sweeter Specialties.
- A. criticized
- B. settled
- C. determined
- D. described
Questions 165-167 refer to the following product review.
Great Dishwasher!
I never had a dishwasher before. After remodeling my kitchen, I finally had room
for a compact dishwasher. I did a lot of research, and the Dish Magic 300 seemed
to be the best choice. It was pricier than other models, but all of the reviews were
excellent. So, I decided to spend the extra money. I have had the dishwasher for
one month now, and I could not be happier with my decision. Most importantly, the
dishes come out sparkling clean, no matter how dirty they were going in. Also, the
machine is so quiet, you do not even know it is running. Lastly, it is designed to
use water efficiently, which is very important to me. Overall, I am very pleased
with this dishwasher.
– Anna Yakovleva
- A. It was less expensive than most models.
- B. It was the largest model available.
- C. It was rated very highly.
- D. It was the same brand as her other appliances.
- A. adjusting
- B. controlling
- C. moving
- D. operating
- A. She cares about saving water.
- B. She recently moved to a new home.
- C. She bought the dishwasher a year ago.
- D. She remodels kitchens professionally.
Questions 168-171 refer to the following information.
Skyler Airlines employs more than 20,000 people from all over the world. We’re
growing fast and have many positions available. — [1] —. So regardless of your
background, there’s probably a place for you on our team. Skyler employees enjoy
many perks. — [2] —. For example, our discount program enables them to fly to any
of our destinations for a fraction of the average ticket price. — [3] —. We offer
upward and global mobility, tuition reimbursement, a mentorship program, and a
generous compensation package. — [4] —. Annual paid vacations enable a
comfortable work-life balance. It’s no wonder that Skyler Airlines was named “Best
Airline to Work For” by Travel Vista Journal three years in a row.
- A. Skyler Airlines employees
- B. Skyler Airlines customers
- C. Potential journal subscribers
- D. Current job seekers
- A. Payment for educational expenses
- B. Free airline tickets
- C. Opportunities for mentoring
- D. Paid days off
- A. It flies to the most destinations around the world.
- B. It is planning to merge with another airline.
- C. It has been praised by a trade publication.
- D. It has replaced its seats with more comfortable ones.
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Questions 172-175 refer to the following online chat discussion.
Susan Gowan 9:16 A.M.
Good morning. The presentation slides about the new line of headphones
are almost ready for distribution to our many partner stores. We are on track
to send them out next Monday.
Maggie Lorenz 9:17 A.M.
How do they look?
Susan Gowan 9:20 A.M.
There are still some missing elements.
Alan Woodson 9:21 A.M.
We mainly need the information from the user studies that reviewed the
headphones for sport use. We should have that report from the research and
development office by Wednesday.
Maggie Lorenz 9:22 A.M.
Yes, let's not overlook that. And if you're concerned about the report not
arriving by Wednesday, please contact Matt Harven and remind him to
expedite a summary to us.
Susan Gowan 9:23 A.M.
Assuming we receive that summary soon enough to incorporate its findings
into the slides, should the three of us schedule a trial run through the
presentation on Thursday or Friday?
Maggie Lorenz 9:24 A.M.
Let's try for Thursday afternoon. Then we will still have Friday to make any
necessary changes.
Alan Woodson 9:25 A.M.
Fine by me. I'm free after 2 P.M.
- A. It will be expensive to produce.
- B. It will highlight some best-selling products.
- C. It will be Ms. Gowan’s first project.
- D. It will be sent to multiple locations.
- A. More staff should attend a meeting.
- B. Information from the user studies is important.
- C. The presentation must run smoothly.
- D. Partner stores must be notified about an upcoming report.
- A. A store manager
- B. An amateur athlete
- C. A product researcher
- D. An advertising executive
- A. On Monday
- B. On Wednesday
- C. On Thursday
- D. On Friday
Questions 176-180 refer to the following press release and review.
Aparna Kothari, Media Contact
Kitchen Swifts
akothari@kitchenswifts.com.au
FOR IMMEDIATE RELEASE
SYDNEY (4 June)—Kitchen Swifts and Chef Darius Cordero are joining together to
give home cooks a new culinary experience. The award-winning chef is the owner of
restaurants in both the Philippines and Australia, including the recently opened
Enriqua’s. He says his cooking reflects his Filipino heritage, which is a blend of many
cultures.
“I’ve designed these simplified recipes for Kitchen Swifts so that cooks at home can
enjoy new and exciting flavours with ease,” he said. “While preparing and eating
these meals, you can feel like you are travelling the world with me.”
Zahra Chambers, vice president of Kitchen Swifts, says she is pleased to work with
Chef Cordero and to offer delicious new recipes to their customers. Kitchen Swifts
supplies menus, recipes, and ingredients for two people, four people, or six people,
including a range of vegetarian selections. Customers choose the most appropriate
meal options, and then a box is delivered weekly. Current customers will see no price
increase with the partnership. To find out more, visit the Kitchen Swifts Web site at
www.kitchenswifts.com.au.
https://www.sydneyrestaurants.com.au
A colleague arranged for us to eat at Enriqua’s while I was at a conference in
Sydney. It is usually fully booked for dinner; you may need to call months in
advance for a table. We had a wonderful lunch there instead. Everything was
delicious, and the bread and desserts are baked on-site! It was a worthwhile
treat before I flew back to Hong Kong.
—-Meili Guan
- A. To promote the opening of a restaurant
- B. To announce a business partnership
- C. To introduce a travel program
- D. To congratulate an award recipient
- A. results in
- B. changes
- C. shows
- D. thinks about
- A. It raised its prices for all customers.
- B. It revised its delivery schedule.
- C. It offers several meal options.
- D. It has a new vice president.
- A. She went to Mr. Cordero’s restaurant.
- B. She recently went to Sydney for a vacation.
- C. She is a colleague of Ms. Chambers.
- D. She regularly orders from Kitchen Swifts.
- A. It has a limited lunch menu.
- B. It takes dinner reservations.
- C. It serves bread from a local bakery.
- D. It has a location in Hong Kong.
Questions 181-185 refer to the following e-mail and ticket.
To: laura.savard@orbitmail.scot
From: cboyle@ceoleire.co.uk
Date: 25 May
Subject: RE: Some suggestions
Dear Ms. Savard,
Thank you for your kind offer to either pick up your online order from my shop or to pay
extra for air or train transport. Neither arrangement is necessary, as I am happy to deliver
your items to you in Stranraer myself. It so happens that my sister and her children live
nearby in Kirkcolm. Before seeing them, I will drive my rental car to your house and hand
deliver the items to you.
As you know, my merchandise is 100 percent handcrafted. If any damage occurs in transit,
the repair turns into an expensive, time-consuming ordeal. Over the years, I’ve seen too
much damage done by inattentive baggage handlers. My policy is to deliver items
personally whenever feasible or hire a ground- or sea-based courier service I trust.
I look forward to meeting you on 5 June. I expect to arrive at your house no later than
5 p.m.
Sincerely,
Conor Boyle
Ceoleire Classics
Northern Ireland Ferry Service
Date of Issuance: 26 May
Passenger Name: Conor Boyle
Departing Belfast: Friday, 5 June, 1:05 PM
Docking at Cairnryan: Friday, 5 June, 3:20 PM
Baggage: 1 suitcase (small), 2 instrument cases
(1 mandolin, 1 guitar)
Vehicle transport: No
Adult Standard Class: £55.00
Please arrive 30 minutes prior to departure.
- A. To finalize a plan
- B. To accept an invitation
- C. To promote a new service
- D. To request feedback on a policy
- A. To make a delivery
- B. To attend a meeting
- C. To drop off a rental car
- D. To visit with family members
- A. Mr. Boyle’s sister is a cofounder of Ceoleire Classics.
- B. Mr. Boyle has been disappointed by air- and train-freight companies.
- C. Ms. Savard has purchased items from Mr. Boyle in the past.
- D. Ms. Savard prefers a specific brand of luggage.
- A. She often travels for her job.
- B. She paid extra to have items hand delivered.
- C. She recently purchased musical instruments.
- D. She will meet Mr. Boyle at the rental car office.
- A. By car
- B. By train
- C. By boat
- D. By plane
Questions 186-190 refer to the following advertisement, online forum posting, and outline.
Train to Achieve (TTA)—Our classes prepare you to succeed!
Profiled in the latest Business Directions Nigeria newsletter, Train to Achieve (TTA) is
one of the most innovative training providers in West Africa. By offering our classes
entirely in online format, we bring the classroom to your home. All classes include
individualized instruction and are taught by recognized professionals in their respective
fields. Upon successful completion of a class, you will receive an official Certificate of
Training, a valuable addition to any résumé. For a complete list of class fees and
schedules, visit our Web site at www.traintoachieve.org.ng. The following are some of
our most popular classes.
Introduction to Social Media Marketing (TTA1504): Taught by marketing
consultant Marcus Akpan, the class equips you with the know-how to promote
your business online.
Become a Successful Freelance Writer (TTA3283): Business writer Brenda
Akande gives you expert guidance on how to hone your writing skills and sell
your writing services.
Starting an Internet Radio Station (TTA7629): Online radio host Natalie
Kabiru shows you how to appeal to your target market and gives practical tips
for setting up your broadcast service.
Basics of Graphic Design (TTA7633): Veteran graphic designer Doug Umaru
helps you acquire the basic skills needed to start a graphic design business.
Discussion forum for students enrolled in Train to Achieve Class TTA1504
Posted on: 21 May, 9:41 A.M. Posted by: Joseph Egbe Subject: Presentations
Viewing the list of students enrolled in this class, I remembered chatting with some
of you on the forum for January’s poster design class. I look forward to sharing our
learning experiences again for this class. Yesterday I was the second student to meet
with Mr. Akpan for an individual videoconference about my business. I own a food
truck from which I sell baked goods, and when I shared with Mr. Akpan the outline for
my Web site, he suggested that I add a section with vivid images of all my baked goods.
It was helpful advice.
Egbe’s Bakery—Unique baked-in flavours in every bite!
• Section 1: Explore our menu and price list
• Section 2: Browse photos of our delicious treats
• Section 3: Learn about our catering services
• Section 4: View lists of ingredients
- A. It was founded by a graphic designer.
- B. It publishes its own online newsletter.
- C. It offers classes led by industry professionals.
- D. It has classroom facilities in cities across West Africa.
- A. A résumé-writing workshop
- B. A discount on a follow-up class
- C. A list of current job postings
- D. A certification document
- A. He helped design a discussion forum.
- B. He has previously taken a TTA class.
- C. He develops videoconferencing software.
- D. He recently sold a bakery food truck.
- A. Introduction to Social Media Marketing
- B. Become a Successful Freelance Writer
- C. Starting an Internet Radio Station
- D. Basics of Graphic Design
- A. Section 1
- B. Section 2
- C. Section 3
- D. Section 4
Questions 191-195 refer to the following article, review, and e-mail.
Caribbean Flavours Abound
By Rebecca Roats
NOTTINGHAM (1 August)—Orange Bay
Kitchen has been serving up an infusion of
Jamaican flavours in a laid-back Caribbean
atmosphere for six months now. Managed by
Keron Deslandes, the 150-seat restaurant is an
aromatic jewel amid the bustling shops and
eateries in Wester Square. The servers are
always happy to help diners select from the
variety of delights on the extensive menu,
which includes curried goat, oxtail soup, and
red snapper. The restaurant is most famous for
its jerk chicken. Marinated for 24 hours prior
to grilling and served with sides of stewed
cabbage and coconut rice, the dish is a good
deal at £12.
If you stop in on any Friday night between
7 and 11 P.M., you will enjoy live reggae
music.
https://www.dinerreviews.co.uk/orangebaykitchen
Posted on 22 August by Tamika Peterkin, tpeterkin@sunmail.co.uk
Orange Bay Kitchen: 2/5 Stars
After reading a glowing article about Orange Bay Kitchen by Rebecca Roats, I was
eager to give this place a try. My husband and I arrived there at 7 P.M. yesterday,
keen to enjoy live music with our dinner. Unfortunately, the band’s performance
that night had been cancelled. Undeterred, we stayed and both ordered the jerk
chicken. While the chicken’s smoky flavour was outstanding, the stewed cabbage
was lacking in flavour. Also, the portion size was smaller than we had anticipated,
so we ordered another appetiser to avoid going home hungry. The head chef
came out to apologise and was extremely nice, but we will probably not go back
anytime soon.
E-Mail Message
To: tpeterkin@sunmail.co.uk
From: vsmith@orangebaykitchen.co.uk
Date: 24 August
Subject: Your review
Attachment: 0258
Dear Ms. Peterkin,
Thank you for visiting Orange Bay Kitchen and leaving a review. Our manager, Keron
Deslandes, told me more about your visit and our failure to live up to your expectations
that evening. Please accept the attached £20 gift certificate; I do hope that you will give
us another try.
During your visit, our band had an equipment malfunction, which is what led to the
last-minute cancellation. However, the band will be back performing weekly beginning
in September. Also, I want you to know that Head Chef Adio Brown has changed the
spices he uses in the stewed cabbage. I am sure you will find them delightful.
Sincerely,
Vea Smith, Owner
Orange Bay Kitchen
- A. It is currently hiring servers.
- B. It is located on a quiet street.
- C. It has another location in Jamaica.
- D. It opened six months ago.
- A. Red snapper
- B. Oxtail soup
- C. Jerk chicken
- D. Curried goat
- A. She was there on a Friday.
- B. She dined alone.
- C. She requested extra rice.
- D. She ordered dessert.
- A. To answer a question
- B. To offer an apology
- C. To ask for feedback
- D. To confirm a reservation
- A. Ms. Roats
- B. Mr. Deslandes
- C. Mr. Brown
- D. Ms. Smith
Questions 196-200 refer to the following invoice, notice, and e-mail.
Orbys Distributors
Client: Green Canyon Date: June 10
Account: 4352-0
Item Price
Garden soil, 33 cubic meters $1,170.00
Crushed gravel, 30 metric tons 1,710.00
Decorative stone, 20 metric tons 1,140.00
70 paving stones, .6 x .6 meters 630.00
Subtotal 4,650.00
Discount (10%) 465.00
Delivery charge 350.00
Grand Total 4,535.00
Please see the enclosed notice outlining important changes to your billing.
Orbys Distributors
To our valued customers:
Our current invoicing system has been in use since Orbys
Distributors was founded over twenty years ago. As a much-needed
upgrade, we are switching to electronic invoicing. Starting August 1,
invoices will be generated automatically each month and will be sent
to the e-mail address associated with your company’s account.
Rest assured that our long-standing incentives remain in place:
• A 10% discount for orders of more than $4,000
• A 20% discount for charitable organizations
• Free deliveries to locations within 5 miles of one of our supply centers
• Free samples for members of our Frequent Buyer Club
More information about our transition to electronic invoicing is
available on our Web site. Thank you for your support. Orbys
Distributors appreciates your business.
*E-mail*
To: Mary Peterson, Billing Department
From: Tanvir Singh, Account Manager
Date: September 12
Subject: Account 1012-4
Hello Mary,
I received a query today from William Tesoriero at Tesoriero Remodeling. His monthly
invoice for August never arrived.
As you know, Mr. Tesoriero was one of our very first customers. Since we first opened
for business, he has made purchases from us on a regular basis. He is also a member of
the Frequent Buyer Club. This is a customer we absolutely do not want to lose. I
explained to him that the rollout of our electronic invoicing system did not go as
smoothly as we had hoped and promised that this would not happen again.
I would appreciate it if you could please investigate the problem without delay and send
the invoice for August to Mr. Tesoriero.
Tanvir
- A. It does landscaping projects.
- B. It designs highways.
- C. It repairs old houses.
- D. It operates a farm.
- A. It is a charitable organization.
- B. It belongs to the Frequent Buyer Club.
- C. It spent more than $4,000 on merchandise.
- D. It is located near an Orbys Distributors supply center.
- A. Its e-mail address
- B. Its list of incentives
- C. Its invoicing system
- D. Its delivery schedule
- A. He asked to meet with Mr. Singh.
- B. He is interested in employment at Orbys Distributors.
- C. He recently placed an order for some construction machinery.
- D. He has been a customer of Orbys Distributors for about twenty years.
- A. Make a bill payment
- B. Solve a problem
- C. Confirm an order
- D. Update an account number
