TOEIC ETS 2026 – Reading test 5

Dear Team Members,

As many of you have recently learned, Claudia Hoffman will end her tenure as art director on Monday, December 30. After ten years in this ——- , she will be taking on a new professional 131.
challenge in Paris. ——- , she will join the leadership team at a top advertising agency. Marcos 132.
Molina from Spencer Design will become our new art director. ——-
133.

I would like to personally thank Ms. Hoffman for her tremendous leadership. She ——- a key 134.
factor in our agency’s success. Please join me in celebrating her achievements at a farewell dinner after work hours on Friday, December 27. The details will be forthcoming.

Sincerely,

Dear Ms. Inoue,

I am writing on behalf of Impressionise. We are a design firm specialising in medical facilities: waiting rooms, offices, and examination and therapy rooms. Our research indicates that you are planning to open a physiotherapy practice in Queen’s Point ——- the next few months. No
139.
doubt, you want your facilities to be comfortable and calming while enhancing your professional practice and conforming to your brand image. ——- . We would love to work with you to create
140.
an inviting ——- that you can be proud of. You can view photographs of our ——- projects at
141. 142.
www.impressionise.co.uk/portfolio. If interested, please reply to this e-mail to schedule a free consultation.

Sincerely,

Hello, Donna and Jack,

I am just checking in as I finalize my schedule for the upcoming months. I would like to schedule a time to revisit your property and discuss your landscaping project in more detail. To get started, it would be helpful if the two of you could brainstorm some of your design expectations and overall vision for the project. Your ideas will help me better determine the materials and time needed. I can then give a more accurate price estimate.

Cavalina Hotel is a breathtaking sanctuary where guests can escape the hectic bustle of city life. Located 50 kilometers from the international airport in Jeel City, the hotel faces the beautiful Sea Mariner Bay. Windsurfing, paddleboarding, and several hiking and biking trails are all a short walk from our front door. Our knowledgeable staff are happy to arrange a kayaking excursion or a fishing trip to one of the nearby lakes. After a good night’s sleep in one of our comfortable rooms, you’ll be eager to explore the region right after breakfast!

Property Amenities: free parking, swimming pool, bicycle rental, fitness center, two restaurants

Marisol Rosetti (9:49 A.M.)
That’s wonderful to hear! Thanks for passing my name along.

Paul Cho (9:50 A.M.)
I know you’d be a great fit. You check all the boxes.

Marisol Rosetti (9:51 A.M.)
Do you think Ms. Mayer would want to see a cover letter in addition to my résumé?

Paul Cho (9:52 A.M.)
I wouldn’t bother. Elise and I have been friends for years. Just make sure your résumé is up to date and reflects your relevant experience.

Covered Bridge Industries has delayed the launch of its new Balmy Breeze soft drink. The company had planned to release the product in June to take advantage of the higher sales demand during the summer months. The company said the delay was caused by a shortage of one of the drink’s main components, mango extract, which led to the postponement of quality testing until August.

From: Leah Achen, Head of Technology Resources
To: All Employees
Date: June 28
Subject: Video-editing software change

GREENWOOD (July 6)—Why a particular business succeeds is often a mystery, but a couple of local shops appear to have learned the secret. Two years after opening their doors, A Thousand Stories and Rosier’s Garden Center are flourishing.

“There was a lot of trial and error at the outset, but we finally figured it out,” said Liz Ohtani, who, together with Sandra Rivera, owns A Thousand Stories. “I manage the stock, and Sandra handles the public-facing part, including special events with authors.”

Ms. Rivera added, “We make a fantastic team. But I think our strongest asset is our supportive neighborhood. People here love books and reading, and they visit us regularly. We also have an active social media presence, and that helps too.”

Louie Rosier, owner of Rosier’s Garden Center, agreed that getting a business up and running takes effort and patience.

Mr. Rosier, whose store specializes in native plants and flowers, admitted that his first year with the garden center was tough. He recalled, “It took a long time to turn a profit. Sometimes I considered shutting it all down and going back to my former job.”

Despite the difficult start, Mr. Rosier persevered. Now that the business is doing well, he is exploring opening another store.

All employees are expected to follow the guidelines in the employee manual as well as posted safety rules. Certain jobs require employees to follow the additional safety guidelines provided by their supervisors. Because we take safety seriously, we urge any employee who becomes aware of a breach of these protocols to contact a supervisor or the safety coordinator. Further, any employee who has concerns about these protocols or would like to propose additional measures should contact the safety coordinator directly.

HIGHWAY SUPERVISOR

The highway supervisor oversees all tasks related to the construction and maintenance of road-related structures throughout Dora County, including creating work objectives for all emergency program activities. Key responsibilities include the organization of all snow-removal operations and construction projects. — [1] —. Therefore, the supervisor must also be able to perform construction and maintenance work as needed and possess an appropriate level of skill in operating the relevant equipment.

— [2] —. The supervisor assists in the hiring and training of subordinates and works with division leaders to conduct evaluations and yearly performance reviews of crew members. Crucially, the supervisor instructs crew members in safety procedures and monitors the safety of works in progress. The supervisor informs the division director of major personnel problems; the director will recommend an appropriate course of action in all instances. — [3] —. Significant concerns raised by employees are brought to the attention of division leaders by the supervisor, who functions as a liaison between crew members and the Division of Administrative Services.

Jennifer Kaluza (3:20 P.M.)
OK, it should take me about an hour. That’s 210 Leon Drive, right?

Marcus Gollancz (3:20 P.M.)
That’s right.

Arthur Gruyter (3:21 P.M.)
My crew will be there to start work shortly after 8:00 A.M. tomorrow. Our work patching and waterproofing the foundation will likely take three or four days. It’s an unusually large job.

Jennifer Kaluza (3:22 P.M.)
So, when would you like me to come back to reinstall the ductwork?

Marcus Gollancz (3:23 P.M.)
The Browns are away on vacation, so I think Friday afternoon should be fine.

Jennifer Kaluza (3:23 P.M.)
I’m scheduled to work at Mr. Amadi’s apartment on Friday—can the Browns’ ductwork wait until Monday?

Marcus Gollancz (3:24 P.M.)
Sure. Early on Monday would work.

JJ’s Home and Garden Suppliers
Cement Mixers

Model | Name | Description | Price
— | — | — | —
HCC-TX | Easy Star | • 2 cubic feet, 1 hp
• In-store pickup only | $189
CVY-XU | Mr. Buddy* | • 2 cubic feet, 5 hp
• Delivery only, 1–2 weeks | $359
PIT-RX | Concretizer | • 4 cubic feet, 3 hp
• In-store pickup and 5-day delivery | $499
HTK-LM | Big Mix | • 5 cubic feet, 5 hp
• In-store pickup only | $629
PPP-HT | Max for Pros | • 6 cubic feet, 7 hp
• Delivery only, 2–4 weeks | $949

*Out of stock until July 26

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To: Customer Service
From: Marshall Weaver
Date: June 25
Subject: Delayed order

Dear Customer Service Representative:

I received a confirmation e-mail on June 15 that my 4-cubic-foot cement mixer would be delivered one week ago from JJ’s Home and Garden Suppliers. I have a small business and am dependent on my equipment. I have not yet received the product, and I have already left several unanswered phone messages. If the cement mixer is not at my business by the end of the day today, I can still pick it up at either the New Gralen or the Paloner store if I have to, as I need it for a job tomorrow afternoon. If one is not available by tomorrow, I ask that you cancel my order and provide me with a full refund. I will instead buy a Mr. Buddy from Alliance Hardware Store, a small, local store where it is currently in stock (and at your same price).

Please advise me on the status of my order immediately. I hope that my order with you will arrive today and that no further action will be needed by either of us.

Sincerely,

Home | About | Services | Contact Us

The international trade business can be complicated, especially if you are unfamiliar with the steps and documentation involved. Guidelines vary from country to country, and special licenses and permits may be needed.

Let the experienced consultants at Collingswood Global help! First, you will complete our short questionnaire about your business. Once we assess your needs, we will match you with one of our team members, listed below.

• Margaret Giordano: agricultural products

• Jonah Woodrow: household appliances

• Felicity Wong: precious stones

• Malik Fadel: automotive parts

We offer a single introductory session for $329 per hour. Your consultant will determine the rates for any subsequent sessions based on your needs. If you would like to receive guidance regularly, you would pay a monthly retainer at a cost to be negotiated during the introductory session.

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E-Mail Message

To: contact@collingswoodglobal.com
From: Sanjeev Yadav
Date: December 12
Subject: Preconsultation questionnaire follow-up

To Whom It May Concern:

I filled out the questionnaire on your Web page, but I am not sure that my form went through. I never got a confirmation e-mail. As I mentioned in the form, we are a five-year-old company specializing in high-end washers and dryers. We sell our machines to stores all along the East Coast of the United States and are well-informed about domestic cargo procedures. However, we want to venture into international trade, particularly throughout Europe, and we would like ongoing support in this endeavor. Please contact me to discuss Isvarani Ltd.’s needs in more detail.

Many thanks,

Customers’ Corner is a recurring feature in Atlas Financial Review (AFR) about customer-centric trends in Africa’s banking industry. This installment of the series discusses Sonfaya Mutual’s business advantage savings account (BASA).

Sonfaya Mutual’s BASA has an annual percentage yield of 2.2 percent, which is 1.6 percent higher than the yield of the business savings account offered by its nearest competitor. Moreover, it comes with a range of customer privileges, including yearly tax preparation with a certified tax accountant, one-on-one consultations with a dedicated account manager, and financial education programmes, both in-person and online. Except for the assistance with tax paperwork, these offerings are provided at no expense to BASA holders.

A minimum deposit of FRW 100,000 is required to open a BASA, while a monthly administration fee of FRW 1,500 is charged. For new BASA holders, the monthly cost is waived for the first six months. For more details, go to www.sonfayamutual.com/basa.

Sonfaya Mutual is headquartered in Kigali, Rwanda, with offices in the countries of Tanzania, Uganda, and Zambia. An in-depth article about Sonfaya Mutual’s origins, growth, and milestones was published in AFR’s January issue. Previous issues are at www.atlasfinancialreview.com/archives. Send questions about archived matters to archivist@atlasfinancialreview.com.

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To: archivist@atlasfinancialreview.com
From: ochabinga@mesuradobankofliberia.com.lr
Date: 1 November
Subject: Missing AFR issue

To Whom It May Concern:

I read the article on Sonfaya Mutual’s BASA in the most recent issue of AFR with interest. Subsequently, I visited your Web site, looking for the previous AFR issue referenced in the article. Unfortunately, I could not locate it on the archival page. Please advise on how I can obtain that back issue.

Sincerely,

Odette Chabinga
Vice President, Mesurado Bank of Liberia

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23 November

Ms. Julienne Nirere
B.P. 2581
KIGALI

Dear Ms. Nirere,

Thank you for being a valued checking account holder with Sonfaya Mutual for fifteen years. We are, furthermore, pleased that you strengthened your relationship with us by opening a business advantage savings account (BASA).

Your checking and savings accounts are now joined, enabling you to transfer money from one account to the other online. Moreover, if you wish to withdraw funds from your BASA, you can use your debit card at any of our ATMs.

Finally, our recently launched online stock-trading platform, available to you at no charge, is excellent for allowing investors to manage their finances at their own pace. Contact our Wealth Management Department for details.

Sincerely,

Philbert Akamanzi

Hello,

I have a reservation to stay at your bed and breakfast next week. I wanted to inquire about breakfast times. I need to leave before 7 A.M. on Saturday morning, April 11, for my conference at the Ivor Hotel and Conference Center. Will breakfast be available before then? If not, what restaurants near the conference would you recommend that would be open at that time?

Sincerely,

Maya Rodriguez

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Intermountain Graphics Travel Expense Reimbursement Form

All Intermountain Graphics employees who travel on official company business must fill out a Travel Expense Reimbursement Form and upload their receipts within 30 days of travel in TravelNow, our electronic travel reimbursement system. All forms must be approved and signed by the employee’s department manager.

Employee: Maya Rodriguez
Date: April 28
Purpose of Trip: To attend the Digital Graphic Designers Conference

Date | Category | Description | Total
— | — | — | —
April 10 | Transportation | Flight to/from San Jose International Airport | $230.00
April 10 | Transportation | Taxi to Valley Road Bed and Breakfast | $31.00
April 11 | Transportation | Taxi to the Ivor Hotel and Conference Center | $22.50
April 11 | Meals | Breakfast at Eileen’s Diner | $23.85
April 11 | Other | Conference Registration | $175.00
April 11 | Meals | Dinner at Antonio’s | $48.67
April 12 | Lodging | Valley Road Bed and Breakfast, two nights | $299.00
April 12 | Transportation | Taxi to the San Jose International Airport | $31.00
| | | Total amount to be reimbursed | $861.02

Approved by Eun Park Signature Eun Park

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Jae-Jun,

The Quinar 5000 in Building F is not working properly. It does not run at a steady speed and requires constant attention from line workers. It was checked at the monthly inspection and received an acceptable rating. However, it is now slowing production throughout Building F. I believe it may fail completely unless it is looked at very soon.

Please send a technician to check it as soon as possible, since the production schedule will likely need to be adapted because of downtime during the service visit.

Thank you.

Stacy Landon
Production Manager

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To: Stacy Landon
Cc: Alex Nadiner
From: Jae-Jun Nahm
Date: May 4
Subject: RE: Quinar 5000

Stacy,

Unfortunately, our internal equipment repair schedule is beyond capacity, so I am bringing on some new technicians next week. Meanwhile, I have authorized Konner Services to send one of their technicians to inspect the machine and make any necessary repairs. We have used this company before, and they are excellent. They will send someone tomorrow between 1:00 and 2:00 P.M. They informed me that the equipment may be down for up to two hours because of testing. Since I know there is a large shipment of product due to Altran Motors next week, I took the liberty of copying Alex Nadiner, who may need to assign some line workers to put in overtime to make up for the delay.

Jae-Jun Nahm
Director of Maintenance

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Konner Services Inspection and Repair Report

Machine: Quinar 5000
Location: Haverford Industries, 837 West Lorrie Street, Building F
Date of inspection: May 5
Labor charges: 2.5 hours

Results:
Test 102: Acceptable
Test 393: Cleaning needed
Test 477: Faulty Baum X33 main switch
Test 488: Worn belts and hoses
Fluid levels: Good
Gauges: Good